Shipping & Returns

Fast Shipping

Tactical Gear Warehouse strives to get your order to you as quickly as possible. Most orders are processed and shipped within 1 - 2 business days. Expedited orders ship within one business day. Business days are defined as Monday through Friday excluding holidays.

Shipping Methods

• Standard Shipping: Standard shipping within the continental United States takes between 3 to 6 business days in transit and is fully insured and traceable. Standard shipping costs are quoted during checkout. We ship via UPS by default and on occasion USPS and FedEx. 

• Expedited Shipping: Expedited shipping options are available for an additional fee during checkout. These orders ship within one business day.

• Free Freight: Orders over $500 delivered to addresses in the United States qualify for free shipping. Especially heavy or bulky items are excluded and may be subject to additional shipping charges.

• PLEASE NOTE: Expedited orders do not deliver on weekends or certain holidays.

Have a question? Feel free to contact our customer service team via email. We will be happy to help.

APO/FPO Shipping

We charge a flat rate of $24.99 for all orders shipping to APO/FPO-based addresses. If your order is shipping from multiple warehouses, that rate will be applied on a per warehouse basis. All packages are sent USPS Priority Mail only. The Military Mail system can be slow and unreliable. Please allow up to 6 weeks for delivery. For the best rate possible, be sure to select the United States as your country when shipping to APO/FPO addresses. We do not always receive tracking number for APO/FPO shipments. If we do receive tracking information, the package is only traceable until it is received at the military address. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.

• Order Tracking: Most orders will receive a tracking number via email after the order has shipped. Please contact our customer service team to check on the status of orders that do not have tracking available.
  
  
• Alaska & Hawaii: We ship via UPS or USPS for customers placing orders shipping to Alaska or Hawaii. USPS can take up to 7-10 business days for delivery. A live quote is generated during the checkout process. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.
  
  
• Puerto Rico & U.S. Virgin Islands: A rate will be calculated at the time of purchase when shipping to these locations. All packages are sent via USPS Priority and are fully insured. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.
  
  
• PO Boxes: We do not ship to standard PO Boxes. We require a physical address to process your order. We apologize for any inconvenience this may cause.
  
  
• Volume Purchase Orders: No-Rush shipping only applies to customers paying full retail prices. Any volume discounted quotes received from us will include an actual freight estimate.

• Backorder Shipping: If any item of your order is on out of stock, we will hold your entire until that item becomes available. The moment your backorder item becomes available, we will ship it out at no additional charge.
  
  
• Non-Stocking Items: Special items and items that are non-stock will take roughly 21 days to ship.

• Local Pickup: We currently do not offer pickup.

• Special delivery charges levied by the freight companies are charged based on their fee schedule to include extended delivery. 

• All damaged /missing freight must be reported within 5 business days of delivery date.

• Multiple Warehouse: Orders with multiple items might ship from multiple warehouses. This may result in different delivery dates and times.

We currently do not ship internationally. We apologize for any inconvenience.

During the weekend and holidays, shipments could be delayed due to warehouse closures. These closure dates may vary. For more details, contact our customer service team via email.

Indemnification

Tactical Gear Warehouse shall not be responsible for any losses or damages sustained by the Buyer or any other person as a result of abuse or misapplication of the products. Buyer shall defend, indemnify and hold harmless TGW and its agents and employees against any loss, damage, claim, suit, liability, judgment or expense (including, without limitation, attorney's fees) arising out of or in connection with any injury, disease or death of persons (including, without limitation, Buyer's employees and agents) or damage to or loss of any property or the environment, or violation of any applicable laws or regulations resulting from or in connection with the sale, transportation, use, or repair of the products by Buyer or of the information, designs, services or other work supplied to Buyer, whether caused by the concurrent and/or contributory negligence of Buyer, Tactical Gear Warehouse, or any of their agents, employees or suppliers. The obligations, indemnities and covenants contained in this paragraph shall survive the consummation or termination of this transaction.

Tactical Gear Warehouse may occasionally revise this policy to reflect changes in our products, services or website. If we make material changes to this policy or to any of our privacy practices regarding personal information, we will update this statement and post a notice with the date of the change below. If you are concerned about how your information is used, we advise that you check our website and privacy policy periodically. Thank you for your interest in Tactical Gear Warehouse. We strive to earn your trust, your business, and to become your premier provider of tactical equipment.

For any questions or comments, please contact us at info@tacticalgearwarehouse.com

This document was last updated July 20, 2020